Refund & Exchange Policy
Your satisfaction is important to us! We offer refunds or exchanges on unused and unopened products within 14 days of your Item being delivered. Items must be returned in their original packaging.
To initiate a refund or exchange:
•Contact us at [email protected] with your order number and details of the issue.
•Once we receive and inspect the returned item, we will process your refund or send a replacement.
Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
Please note:
•Shipping fees are non-refundable.
All sales for Clearance and Perfectly Imperfect items are final.
These discounted items are sold “as-is” due to minor imperfections or changes in branding, and no refunds or exchanges will be offered for them.
For any questions about your order or to start a return/exchange process, please contact us at:
Email: [email protected]
Shipping Policy
We strive to process all orders within 2-3 business days. However, during periods of high order volume, processing may take up to 7 days. Once shipped, standard delivery typically takes 5-7 business days, depending on your location.
Once your order has shipped, you will receive a tracking number via email. Please note that shipping times may vary during peak periods or due to circumstances beyond our control, such as holidays or carrier delays. We are not responsible for any delays caused by these factors
Incorrect Address Policy
It’s important to double-check your shipping information before placing an order. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer. Missing apartment numbers will result in the package being returned to us by the carrier.
If you realize your address is incorrect, contact us immediately. If your order has not yet shipped, we will do our best to correct it. If the package is returned to us due to an incorrect address, you may choose to:
a. Pay an additional shipping fee for reshipment.
b. Request a refund for the product cost, minus the original shipping fee.
Privacy Policy
Effective Date: 10. 20.2024
Welcome to Blk Sunflower ("we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website (the “Site”).
By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please refrain from using our Site.
1. Information We Collect
When you visit the Site or interact with us, we may collect the following types of information:
Personal Information:Examples: Name, shipping address, billing address, email address, phone number, and payment information.Device Information:Includes your IP address, browser type, operating system, and referring URLs.Order Information:Details about the products you purchase, including your order history and preferences.Cookies and Tracking Technologies:Information collected through cookies, pixels, and other tracking tools to improve your browsing experience.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including delivery and invoicing.Communicate with you about your purchase, shipping updates, and promotions.Improve our Site and enhance user experience through analytics.Detect and prevent fraud or unauthorized transactions.Comply with legal obligations, such as tax reporting.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Third-Party Service Providers: For payment processing, shipping, and analytics (e.g., Stripe, PayPal, Shopify). Business Partners: For targeted marketing campaigns if you have opted in to receive promotional materials. Legal Authorities: If required by law or to protect the rights of Blk Sunflower.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. Order Information: Retained for tax, legal, and compliance purposes. Device Information: Retained for analytics and website optimization for a limited period.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information: Access and Correction: Request a copy of your personal information or correct inaccuracies.Erasure: Request that we delete your personal information, subject to certain legal obligations.Opt-Out of Marketing: You can opt out of receiving marketing emails by following the unsubscribe link in our emails.Cookies Management: You can adjust your cookie preferences using your browser settings.
6. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any personal information.
7. Data Security
We use industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8. International Users
If you are accessing the Site from outside of [Country], please be aware that your information will be transferred, stored, and processed in [Country] where our servers are located.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review it periodically for any changes. The updated policy will be posted on this page with the revised date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
Address: 401 Broadway Suite 100, Tacoma WA 98402
Terms & Conditions
These Terms and Conditions ("Terms") govern your use of our website and services (the “Site”) and form a legally binding agreement between you ("you" or "customer") and [Store Name] ("we," "us," or "our"). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to all the Terms, please do not use our Site.
1. General Conditions
You must be at least 18 years old or have the consent of a parent or guardian to use our Site.We reserve the right to refuse service to anyone for any reason at any time.Any violation of these Terms may result in the termination of your access to our services.
2. Products and Services
We make every effort to display accurate product descriptions, images, and pricing. However, we do not guarantee that the product descriptions or other content on the Site are error-free.We reserve the right to limit the quantities of any products or services we offer.All descriptions of products and their prices are subject to change at any time without notice.We reserve the right to discontinue any product at any time.
3. Pricing and Payment
Prices listed on the Site are in [Currency] and are subject to change without notice.We accept the following payment methods: [List Accepted Payment Methods].All orders are subject to availability and confirmation of the order price. If there is an error in pricing, we will contact you before processing the order. You agree to provide current, complete, and accurate purchase and account information for all purchases made on the Site.
4. Shipping and Delivery
We strive to ship orders promptly. Estimated shipping times will be provided at checkout. However, we are not responsible for delays caused by carriers, customs, or unforeseen circumstances.Shipping costs and any applicable taxes are calculated at checkout.Risk of loss for all products you purchase transfers to you upon our delivery to the carrier.
5. Returns and Refunds
We offer returns and refunds according to our Return Policy [link to your return policy].To initiate a return, contact us at [email protected] within 14 Days of receiving your order. Refunds will be issued to the original payment method after inspection of the returned product. Shipping fees are non-refundable.
6. User Accounts
You may be required to create an account to access certain features of the Site.You are responsible for maintaining the confidentiality of your account and password.We reserve the right to suspend or terminate your account if you engage in any activity that violates these Terms.
7. Intellectual Property
All content on the Site, including text, graphics, logos, images, and software, is the property of Blk Sunflower or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our express written permission.
8. Prohibited Uses
You agree not to: Use the Site for any unlawful purpose. Transmit any malicious software or viruses. Engage in any conduct that interferes with or disrupts the Site.Use automated tools to scrape or monitor the Site.
9. Limitation of Liability
To the fullest extent permitted by law, Blk Sunflower will not be liable for any direct, indirect, incidental, consequential, or punitive damages resulting from your use of the Site or products purchased from the Site.In jurisdictions that do not allow such limitations, our liability is limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify and hold Blk Sunflower, its affiliates, officers, employees, and agents harmless from any claim or demand, including reasonable attorney fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
11. Governing Law
These Terms and any separate agreements whereby we provide you services will be governed by and construed in accordance with the laws of USWA.
12. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
13. Force Majeure
We are not responsible for delays or failures to perform caused by circumstances beyond our control, including but not limited to acts of God, natural disasters, labor disputes, and technical failures.
14. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Address: 401 Broadway Suite 100, Tacoma WA 98402
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About Blk Sunflower
Blk Sunflower creates artful, high-quality candles and empowers aspiring makers through candle-making classes for beginners. Known for our signature marbling and bestselling scents, we inspire creativity and support candle makers in building successful businesses.
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